FAQ

Why should we outsource our secretarial support?

• 24/7 service, 365 days a year
• No PAYE or National Insurance issues
• Office space is freed up for more productive and profitable use
• Inefficient use of temporary staff is removed
• Constant access to a highly qualified secretary is assured
• Familiarity with your office practices ensures greater accuracy
• Savings on recruitment costs and associated HR time taken to interview new staff
• Allows your key staff to focus on core competencies
• Greater productivity and profitability
• Send work to us from any PC or Mobile Phone
• Complete flexibility of location at home, in the office or abroad
• Intelligent application of latest technology
• Scaleable solution for any number of users
• Safe, secure file transfer system eliminating email

Why should I not just use voice recognition?
Speech recognition software works for those people with a high degree of computer literacy who are not reliant upon secretarial support. It requires a large amount of patience to train a voice recognition programme. Speech patterns can be altered dramatically, for example, if you have a cold or cough. Typing skills are still essential for proofing the work and only basic templates can be used.

Why should I use Elite Secretarial Services over their competitors?
Elite Secretarial Services have a passion for excellence and eye for detail.  We invest in the very best technology.  With our friendly, professional manner and our expertise, we aim to make your experience with us an extremely pleasant one.

What is the minimum charge for using your services?
Elite Secretarial Services has no minimum charge. There are no contracts, no fees, no monthly charges. Elite Secretarial Services charge on a per-minute basis, calculated on length of dictation. It is a true pay-as-you-go service with complete flexibility. Our pricing model is based on length of recording time as opposed to time taken to transcribe a recording.

What if I print out on headed notepaper and will I have to repeat addresses every time I dictate something?
To both questions, the answer is “no”.   You can provide templates which will be stored and amended as required. Elite Secretarial Services can replicate all the formatting in your office. We can also, on request, store information within templates. This avoids repetition of standard addresses, phrases, key words etc. Elite Secretarial Services employs add-in programmes such as custom dictionaries and online postcode search systems as well as autotext and autocorrect which can all be added to client templates.

My work is seasonal - I may not use you for several months a year. Would this be a problem?
No, certainly not - one of the benefits of outsourcing is that it’s a service that you use when you need it. Obviously the more you use Elite Secretarial Services, the more adept your secretary will become at understanding your unique requirements.

When do you invoice?
We send invoices out at the end of the month.  Terms are due on receipt for the first three months and then net 30 days after that period.

How long have you been operating?
Elite Secretarial Services was formed in 2000.

How do you handle confidential work?
A large number of clients use Elite Secretarial Services for sensitive work. All our secretaries are bound by a Confidentiality Agreement. No data is held and all files are deleted 40 days after work is completed. Elite Secretarial Services Limited complies with The Data Protection Act.